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Instructions

Privacy Policy

This privacy policy is for this website pcrlabs.co.uk and governs the privacy of its users. The manner in which this website processes, stores and protects user data and information is detailed within this policy. This policy generally applies to the information provided directly to us. If you give personal information to other parties, such as payment providers or other services on our website, please check their privacy policies, which are provided toward the end of this document.

PCR Labs Ltd. may occasionally change its privacy policy by updating this page. You are invited to check this page occasionally to make sure you any changes are satisfactory.

When registering for your time slot for testing from PCR Labs’ website, we will collect registration information such as:

  • your first and last names
  • your phone number
  • your email address
  • your passport number
  • your date of birth
  • your gender
  • your ethnicity
  • your vaccination status
  • which vaccination you have received
  • date of arrival or departure
  • flight details (flight number, countries visited)

Why we collect your information?

  • To provide you with services
  • To process your payment for products and services
  • To communicate our offerings of products and services
  • For quality assurance purposes
  • For analysis research and marketing on an anonymised basis
  • To send to Public Health England in the event the test result is positive for COVID-19. This is a legal requirement
  • In order to be compliant with other legal requirements

What we do with your information?

  • Please note that we only disclose your information to a third party only when we need to do so to provide a service that you have requested or that we are required by law to do so. For example, if there is a positive result detected, we are required to inform Public Health England, and shall provide this authority with details that do not exceed those which are required by them
  • We do not accept any responsibility or liability for third party service providers.
  • Payments are processed by our team and we do not store any credit or debit card information.
  • We encrypt data transmitted to and from the website. However secure transmission of information via the internet cannot be fully guaranteed due to potential events beyond our control and you acknowledge transmission is at your own risk.
  • Please note that once the data is used for statistical analysis purposes it is cleared from our system.
  • If you are not happy with our response or think we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO).

Access to information:

  • You have the right to access information held about you.Further information can be found here on your rights in this regard.
  • If you would like to view our Information Governance polices then please contact us at info@pcrlabs.co.uk
  • Your personal data are processed under the Data Protection Act 2018 and UK General Data Protection Regulation. If you would like to access a copy of data we hold on you, change them or request that we delete them, please write to: info@pcrlabs.co.uk

The Website:

  • This website and its owners acknowledge the importance of careful handling of personal data. We therefore take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their use of our service.
  • This website complies to all UK national laws and requirements for user privacy.

Cookie Policy:

  • When you agree to cookies, the system remembers your preferences so that the web application can alter its functioning according to your needs, likes and dislikes. That is, this website uses cookies to improve the user’s experience when using our PCR Labs’ site
  • Information gathered helps us to analyse data deriving from website traffic and adapt our website to the customer needs. Please note that once the data is used for statistical analysis purposes it is cleared from our system.
  • Cookies, in general, help us to create a better website through understanding which pages you find useful and which you do not.
  • We will ask you to accept cookies at your first visit of the website. If you decide not to accept the use of cookies they will not be used, however our site’s functionality will be limited if you configure your browser to reject cookies. We will only generate a record upon consent i.e., ‘agree’. You can also manage cookies setting through your internet browser. Declining the use of cookies may prevent you from taking full advantage of the website
  • This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
  • For further information on cookies, including how to use your browser to block them and how to delete existing cookies, visit: org
  • The cookies in use to deliver Google Analytics service are described in the table below.
Cookie Title Description
__utma Google Analytics These cookies are used to store information, such as what time your site visit occurred, whether you have been to the site before, and what site referred you to the web page. These cookies do not contain any information that can personally identify an individual unless you make a booking or contact us through PCR Labs’ website, however please be aware that they do use your computer’s IP address to ascertain where in the world you are accessing the Internet. Google stores any information collected by these cookies on servers which are located in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf. We are do not accept responsibility or liability for third party service providers

For more information on Google Analytics:

Opt out:

  • Google has a browser add-on called Google Analytics Opt-out Browser Add-on which allows the user to prevent their data from being used for google analytics. Access it here.
  • For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product can be found here

Third Party Providers:

Contact and communication:

  • Users contacting this website and/or its owners do so at their own discretion and provide any such details requested at their own risk.
  • While we have robust measures in place to ensure a safe and secure form to email submission process, we advise users that the information provided within this form is done so at their own risk.
  • Your personal data are processed under the Data Protection Act 2018 and General Data Protection Regulation (GDPR). If you would like to access a copy of data we hold on you, change them or request we delete them, please write to: info@PCRlabs.co.uk

Links to other webpages:

  • Although this website strives to only include useful, safe and relevant external links, users are advised to err on the side of caution before clicking any external web links mentioned throughout this website.
  • The owners of this website cannot guarantee or verify the contents of external website due to the fact that they change frequently, and this is beyond our control. Users should therefore note that this website and its owners cannot be held liable for any damages or implications caused by visiting any external links encountered via our webpage.

If you seek clarification on any matters discussed in this policy, please contact:

PCR Labs Ltd

Unit G26,
The Light Box,
111 Power Road,
Chiswick,
London,
W4 5PY

or email info@pcrlabs.co.uk